Author: Adriana Rosca

required skills and qualities for service destk jobs neutron dev 0

Required Skills and Qualities for Service Desk Jobs

You might wonder what skills and qualifications are required in order for your application to be taken into consideration for a Service Desk job. The job description is usually standard and contains some basic...

service desk vs call center neutron dev 1

Service Desk vs Call Center. Explain Me

Sometimes people can’t tell the difference between a Call Center and a Service Desk. This is because both work with phones and provide help to their customers. Although there are a lot of other...

10 most common tools used by the service desk neutron dev 5

10 Most Common Tools Used by the Service Desk

As you may already know, the Service Desk provides technical support for their clients, also known as “users”. The Service Desk agents use a lot of helpful tools while assisting users with their issues....